Shipping policy

RETURN & REFUND POLICY

Last Updated: 26/05/2026

At Avyroz, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we’re here to help.

Please read the following policy carefully before requesting a return, exchange, or refund.

1. Return & Exchange Period

You may request a return or exchange within 14 days of receiving your order.

To be eligible, the product must generally be:

Unworn and unused
Unwashed
Free from stains, perfume, odours, or damage
In its original condition
With original tags and labels attached
In the original packaging, where applicable
Accompanied by your order details or proof of purchase

Products that do not meet these conditions may not be accepted for return or exchange, subject to applicable consumer rights and law.

2. Eligible Returns & Exchanges

Returns or exchanges may be accepted for:

Wrong product received
Wrong size received
Damaged product received
Manufacturing defect
Product significantly different from its description
Other eligible reasons covered by this policy

Size Exchanges

At Avyroz, we understand that finding the right fit online can sometimes be difficult.

Size exchanges are FREE.

You can request a size exchange within 7 days of delivery, provided the T-shirt is unworn, unwashed, undamaged, and has its original tags attached.

Size exchanges are subject to availability of the requested size.

3. Products That Cannot Be Returned

For hygiene and quality reasons, products may not be eligible for return or exchange if they:

Have been worn or washed
Have had their original tags removed or damaged
Have been altered or customised
Have been damaged after delivery due to customer use
Have stains, strong odours, or visible signs of wear
Are specifically marked as non-returnable on the product page

This section is subject to any mandatory rights or remedies available to consumers under applicable Indian law.

4. How to Request a Return or Exchange

To request a return or exchange:

Step 1: Contact us at [EMAIL ADDRESS] within 7 days of delivery.

Step 2: Provide your:

Order number
Name
Contact details
Product name
Reason for return/exchange
Photographs or video of the product, if requested

Step 3: Our team will review your request and inform you whether it has been approved.

Step 4: If approved, we will provide return instructions or arrange a pickup where available.

Please do not send products back without first contacting Avyroz and receiving return instructions.

5. Damaged or Defective Products

If your T-shirt arrives damaged, defective, or incorrect, please contact us within 24-48 hours of delivery.

Please provide clear photographs or video showing:

Outer packaging
Shipping label
Product
Defect or damage
Product tags and packaging

After verification, Avyroz may provide an appropriate remedy such as a replacement, exchange, refund, or another remedy required under applicable law.

6. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us at [EMAIL ADDRESS] within 24-48 hours of delivery.

After verification, we will arrange an appropriate replacement, exchange, or refund.

Where the error is attributable to Avyroz, we will bear the applicable return or replacement shipping cost.

7. Size Exchange

Avyroz offers FREE size exchanges within 7 days of delivery.

To qualify:

The T-shirt must be unworn and unwashed.
Original tags must remain attached.
The product must be in resalable condition.
The requested replacement size must be available.

Size Exchange Fee: FREE

If the requested replacement size is unavailable, we may offer another available size, store credit, or refund, depending on the circumstances and applicable law.

8. Return Shipping Charges

Avyroz does not charge shipping fees for eligible orders.

For products returned because of a manufacturing defect, damage, wrong product, or fulfilment error attributable to us, Avyroz will generally cover the applicable return shipping cost.

For eligible size exchanges, return and replacement shipping is FREE.

9. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 4-5 business days after the return has been received and successfully inspected.

The time taken for the refunded amount to appear in your account may additionally depend on your bank or payment provider.

10. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, refunds will be processed through [UPI / BANK TRANSFER].

Customers may be required to provide accurate bank or UPI details for processing the refund.

Avyroz will never ask for your UPI PIN, ATM PIN, password, OTP, or card PIN to process a refund.

11. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible once an order has been packed or shipped.

If an eligible cancellation is approved after payment has been received, the applicable refund will be processed within 4-5 business days.

12. Return Inspection

All returned products may be inspected before an exchange or refund is approved.

If the returned product shows signs of use, washing, damage, alteration, staining, missing tags, or other conditions that make it ineligible under this policy, we may reject the return to the extent permitted by applicable law.

13. Exchanges

Exchanges are subject to product availability.

Size exchanges are FREE and can be requested within 7 days of delivery.

If the requested replacement size is unavailable, Avyroz may offer another available size, store credit, refund, or another appropriate resolution, subject to applicable law.

14. Non-Delivery or Lost Shipments

If your order has not arrived within the expected delivery period, please contact us at avyroz07@gmail.com with your order number.

We will coordinate with the relevant courier partner to investigate the shipment.

If a shipment is confirmed as lost, Avyroz will provide an appropriate resolution in accordance with this policy and applicable law.

15. Fraudulent or Abusive Return Requests

Avyroz reserves the right to investigate return or refund requests where we reasonably suspect fraud, abuse, repeated misuse of the return process, product substitution, false claims, or other unlawful activity.

This does not affect legitimate consumer rights or remedies available under applicable law.

16. Contact Us

For return, exchange, cancellation, or refund requests, please contact:

Store Name: Avyroz store
Legal Business Name: avyroz.myshopify.com
Email: avyroz07@gmail.com
Phone: +91 9561413024
Business Address: avyroz07@gmail.com
Website: avyroz.myspotify.com

Customer Support Hours: 9.00 AM TO 10.00 PM

When contacting us, please include your order number and the email/phone number used to place the order.

Quick Return & Refund Summary

Policy	Avyroz
Return Window	7 days
Exchange Window	7 days
Size Exchange	FREE
Shipping Charges	NO SHIPPING COST
Refund Processing	4-5 business days
COD Refund Method	[UPI / BANK TRANSFER]
Product Condition	Unworn & Unwashed
Original Tags	Required

We appreciate your trust in Avyroz. Our goal is to make every purchase as smooth and reliable as possible, and we’re always happy to assist when something doesn’t go as expected.

Last Updated: 25/05/2026